Results-driven luxury vacation rental consulting
Are you looking to take your vacation rental property to the next level? Let me share my extensive luxury hospitality experience with you to elevate your product offering and transform your rental experience. Offering bespoke consulting services based on your custom needs and specific goals.
Crafting an unforgettable experience for your rental property
Bring out the best in your property with the help from an experienced professional from the luxury destination club industry.
Site Inspection
A thorough site inspection is a crucial part of the vacation rental process. While this may and should already be a part of your routine, allowing fresh eyes from an expert in this field to evaluate your home from a new and very thorough perspective can provide incredible benefits.
Pre-Arrival Communications
Communicating with your guests prior to arrival is vital to ensure a smooth and seamless experience. The goal is to connect with your guests on a personal level and to do everything in your power to alleviate any anxieties for them by providing crucial information.
Presentation Standards
Staging your home is a great way to make it appear inviting, spacious and aesthetically pleasing. I will provide expertise on this process by creating the illusion of space, focus on lighting, eliminate distractions and personal effects, stocking appropriate operating supplies, and enhancing outdoor spaces.
Housekeeping & Vendor Relations
I can’t overstate the importance of a clean and well-functioning home! It’s likely you rely on vendors or property managers to execute many of the essentials, specifically housekeeping and maintenance. will dive into which vendors you are using and help set expectations and standards to ensure the highest expectations are being met.
Concierge Services
Whether you have a local host providing concierge services or forgo that offering all together, there are many ways to enhance the experience by training or providing information and resources. Give guests the tools to execute their own experiences by providing vendors who can accommodate any requests such as transportation, grocery shopping, spas, private chefs, activities, tours, etc.
Post-Trip Communications
Don’t neglect the opportunities that post departure communications can bring! Not only is it a great way to receive feedback that can often be constructive for improvement and thank your guests for choosing you, but it is an opportunity to request a review. Let me share the most effective strategies and verbiage to increase your acquisition of positive reviews.
Value-based package options for every budget
The package pricing options below are applicable for Southwest Florida property owners. Out-of-market consultations are available with paid travel expenses.
Enhance Package
- Site inspection (2 hrs)
- Provide pre-arrival, in-residence, and post departure communications
- Housekeeping review
- Summary audit report
Improve Package
- Site inspection (2 hrs)
- Create style guide for presentation standards
- Provide pre-arrival, in-residence, and post departure communications
- Housekeeping review
- Concierge services training and collateral
- Conflict resolution training
- Summary audit report
Excel Package
- Site inspection (2 hrs)
- Inventory operating supplies and make PAR recommendations
- Create style guide for presentation standards
- Provide pre-arrival, in-residence, and post departure communications
- Housekeeping review
- Concierge services training and collateral
- Conflict resolution training
- Detailed audit report
15+ years luxury hospitality experience with leading resort & destination club brands
I'm a mom, wife, hospitality consultant, FAU alumni, yogi, and electric bike enthusiast. My husband and I also own and operate Naples Electric Bikes, an electric bike rental company in Naples, FL.
Prior to venturing into Entrepreneurship, I spent 13 years with Exclusive Resorts, the leading luxury destination club, as the Regional Director of Operations for the Caribbean. During my tenure, I was responsible for operations and asset preservation of the Caribbean portfolio representing 10 unique islands and approximately $100 million in club assets. I have extensive experience in auditing and evaluating luxury private residences and Hotel/Resort accommodations ensuring they meet the most discerning expectations. In addition, I was responsible for training the personnel delivering the services to ensure consistency and unparalleled service experiences.
I have partnered with and executed training for team members associated with the most extraordinary hospitality brands and Villa rental companies including The Ritz-Carlton (Grand Cayman), Rosewood Hotel & Resorts (Nassau & Virgin Gorda), The Four Seasons (Anguilla), The Palms (Turks & Caicos), WIMCO (St. Barth’s), Paradise Beach (Nevis), The Abaco Club (Abaco).
Regional Director of Operations (Caribbean)
Exclusive Resorts June 2013 - January 2020General Manager (Grand Cayman)
Exclusive Resorts October 2010 - June 2013Residence Manager (Naples, FL)
Exclusive Resorts October 2010 - June 2013
Director of Guest Services
La Playa Beach & Golf Resort - Naples, FL 2006 - 2007
Guest Services Manager
Bellasera Hotel - Naples, FL 2004 - 2006Ready to get started?
Schedule a free, no-obligation consultation today.